At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Solutions Specialist to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.

You will play an important role in driving change within our business, joining a department that is continually on a journey of change. The Solutions Specialist will support the commercial team in identifying and designing Artificial Intelligence, analytics and automation solutions that enhance Customer Experience and improve Contact Centre operations. The role will cover a broad range of AI applications across Customer Experience, with particular expertise in Speech and Interaction Analytics, Quality Management, Performance Management and Desktop and Process Analytics (DPA).

The specialist will translate customer needs and operational challenges into technically feasible, commercially compelling and value-driven solutions. The role will also progressively develop expertise in adjacent areas such as Workforce Management and broader AI-enabled Contact Centre optimisation. Identify customer business and operational needs and translate them into appropriate technical and functional solutions.

Design solutions that use AI and advanced analytics to analyse customer interactions across voice and digital channels. Advise customers on AI-powered voice and digital agents, Speech and Interaction Analytics, Automated Quality Management, Performance Management, DPA, operational intelligence and workforce optimisation. Identify opportunities to improve quality, compliance, employee performance, productivity and Customer Experience through analytics, AI and automation.

Support the commercial team throughout the sales cycle, from initial discovery and qualification through to solution design, proposal development and customer presentation. Lead discovery sessions and workshops with Contact Centre, Customer Service, Quality, Operations, Performance, Workforce Planning and IT stakeholders. Prepare and deliver customer presentations, demonstrations, workshops and proofs of concept.

Analyse customer interactions, operational processes, employee desktop activity and available data to identify automation, optimisation and efficiency opportunities.

Requirements

, high-level architecture, integrations, assumptions, dependencies and delivery considerations. Define the expected business outcomes and KPIs of proposed solutions, including quality coverage, compliance, customer satisfaction, handling time, process adherence, employee performance, productivity and cost reduction. Work closely with Sales, Product, Delivery and Operations teams to ensure that proposed solutions are feasible, scalable and aligned with customer expectations.

. Evaluate competing platforms and market offerings to identify