About OneApp: OneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters while reducing risk for property managers. We're building market-based solutions to unlock housing opportunities at scale, with a bold 10-year goal to help 1 million people gain access to housing. Role Overview: As a Customer Service Representative, you'll be responsible for assisting OneApp customers (and partners) as they navigate the platform and utilize our application assist service.

You will graciously handle inbound requests via phone, email, chat and/or tickets. Our team strives to go above-and-beyond in support of those who need help, we never settle for just “good enough” in our issue resolution. At times, you may be speaking with someone who is going through a very rough time, and your ability to show empathy and care could make all the difference in that person’s day.

Details: Job Title : Customer Service Representative - Portland, OR Metro Location : Hybrid Salary : $54,000 per year Reports to : Customer Service Manager Work Hours : This position requires some flexibility in scheduling. Your primary hours of work will be from 6am to 3pm or 7am to 4pm PST, you may occasionally be required to work a 9-hour shift anytime between 5:00 AM and 4:30 PM Pacific Time . Renter Requests and Support: Answer applicant questions and educate them about OneApp’s offerings.

Help them successfully complete the application, and support them on follow-ups during their guarantee term. Real-time Platform Troubleshooting: Help users who are struggling with something in our platform, and/or partner cross-functionally with CX and Product to flag any technical issues. B2B Partner Support (Property Management Professionals): Respond to partner requests for access, renter application changes, and platform how-tos.

Internal CRM Notes and Upkeep: Update partner and/or customer information accurately in all necessary systems, including Hubspot. Maintain clear notes and escalate any critical concerns/issues to the correct internal stakeholders.

Benefits

401K Plan Unlimited PTO OneApp is an Equal Opportunity Employer