Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care. At Impruvon, we are innovative, driven, and committed to building with empathy.

We listen first, challenge ourselves to improve every day, and work as a supportive, collaborative team focused on solving meaningful problems that directly impact people's lives.

About The Role

We're looking for a Pharmacy Integrations Manager to join our Operations team and help drive the technical execution of our pharmacy integrations. To be clear: this is a hands-on individual contributor role.

Responsibilities

What you're managing is the integration process itself, its timelines, communication, and delivery needed to deliver high-quality, scalable integrations. You should have a strong understanding of data formats like HL7 and JSON, be comfortable collaborating with engineers and skilled in communicating with external partners. Creating, implementing, and troubleshooting technical specifications will be integral parts of this role.

This role is critical to Impruvon's growth, supporting pharmacy partnerships and integration reliability as we scale into new markets with consistency and security.

Key Performance Indicators Timely and successful go-lives for customers Reduced support tickets and escalations related to integration issues Improved integration uptime and lower error rates Clear and standardized documentation across all integration projects Reduced partner onboarding timelines and increased repeatability Required 4+ years of experience in a technical integrations, implementation, or health tech role, or equivalent experience owning healthcare data workflows and coordinating across technical teams Strong familiarity with HL7 and JSON.

Requirements

, data mappings, and test plans Collaborate with Engineering on implementation plans and testing workflows Monitor integration timelines, risks, and deliverables to ensure successful and compliant launches Partner & Vendor Communication Serve as the day-to-day technical liaison for pharmacy and technology partners Translate technical information into actionable items for internal teams and external stakeholders Maintain clear documentation of integration decisions, changes, and partner specifications Standardization & Documentation Maintain structured documentation for all integration flows, schemas, validation protocols, and escalation processes Contribute to building scalable integration frameworks, including standardized workflows and governance models Monitoring & Troubleshooting Partner with Engineering to improve visibility into integration health (error rates, throughput, schema issues) Assist in triaging and resolving integration issues quickly and accurately Track metrics and help reduce integration-related escalations or delays Cross-Functional Collaboration Work closely with Product, Customer Experience, Support, and Engineering to ensure integrations improve workflows and outcomes Help internal teams understand integration workflows, expectations, and

for internal teams and external partners, including when

are incomplete or still evolving Strong organizational skills and attention to detail, especially around documentation and