Location : Melbourne, Australia Hours/Status: Full-Time Core Hours: Monday to Friday, 10:00 AM – 6:00 PM. Flexibility & Rotation: This role includes participation in a weekend "on-call" roster (approximately once a month) and seasonal evening shifts (typically 12:00 PM – 8:00 PM) as required. Occasional schedule flexibility is also needed to collaborate with international colleagues across different time zones.

Travel: Travel throughout Australia and New Zealand is required, potentially up to once a month. Salary (AUD): $75,000-$95,000 The role We’re looking for someone who is excited by the chance to change the way that people in the arts and entertainment sector in Australia use data and software - for the better. You’ll be spending your time navigating incoming client calls and emails, solving problems and finding bespoke and best practice solutions to help clients get the most out of their data and the Spektrix CRM.

You’ll also be supporting and in time taking the lead on Implementation projects for newly signed clients helping to set them up for success with Spektrix from the point of go-live. And finally, as a member of a small team you’ll be ready to support the growth and development of Spektrix in this region in a variety of ways - from prospect research, representing Spektrix at conferences and events, co-ordinating office, marketing, or other general administrative tasks. As a Support & Implementation Consultant your job is to help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides.

We love our system and we want our users to love it too. Your job is to get them there and keep them there by putting the Spektrix tools to their best use and thinking about data-oriented, smart, and innovative solutions. Your accountabilities: Ensuring that through every touchpoint you have with our clients, the highest levels of customer service and satisfaction are delivered and seen through to completion in a timely manner.

Ensuring you see every interaction you have with our clients as an opportunity to develop best practice and impact their success. Ensuring the client’s onboarding experience from contract signature through to go live is successful and client goals are met and understood. Ensuring proactive communication and alignment across the client, varied teams at Spektrix and relevant third parties on key project milestones, dependencies, and risks.

Ensuring comprehensive levels of adoption of our solution throughout varied levels of stakeholders at the organisation. Setting our clients up for long term success by working with the wider Client Success team and identifying risks, trends and opportunities for growth to do this. Proactively sharing and escalating any feedback, concerns, or suggestions for improvement effectively, in order to contribute to continuous improvement of our solution and service.

Key Responsibilities

: Working in a small team you will likely be the first point of contact for Spektrix Australia for newly signed, existing clients and any other enquiries. Working as a small team you will need to be flexible and ready to pivot to the needs of the team and the business throughout the day (this could involve work on marketing initiatives, conferences and events, research or calls with prospects or partners). Working on such a different time zone from the rest of the business you’ll find ways to manage and maintain smooth communication to enable you and your team to deliver effectively.

Contributing to the development of processes that are relevant to the region and the size of the team/client base and being responsible for documentation. Having confident conversations with clients about what our solution offers, why we do things the way we do and in some cases why not.