WHAT WE DO MATTERS: At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve.

Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE

AND OUR TEAM: TKWW is seeking a Senior Manager, Global Sales Operations & Incentives to lead the strategy, design, and operational execution of our global sales performance infrastructure.

Compensation

, quota planning, forecasting support, & territory governance that enable scalable revenue growth across our global sales organization. As a key leader within the Global Customer Success Operations team, you will partner closely with Sales Leadership, Financial Planning & Analysis (FP&A), HR, Legal, Internal Controls & Audit, and senior leadership to optimize sales performance, improve operational rigor, and ensure incentive structures align to company growth objectives. The ideal candidate combines strong analytical and operational capabilities with the ability to influence cross-functional stakeholders and drive execution in a fast-paced, evolving environment.

Strategy & Design Develop and refine global incentive

structures that drive revenue growth, retention, productivity, and strategic business priorities.Ensure

plans remain competitive, scalable, and aligned to organizational objectives and market dynamics.Partner with HR and Finance to support

benchmarking and pay-for-performance initiatives. Develop operational frameworks and performance dashboards to support data-driven decision-making across the global sales organization. Own account distribution and routing governance across the CRM ecosystem, ensuring balanced territory allocation, lead/account assignment accuracy, and alignment with go-to-market strategy.

Manage prospect enrichment workflows and data quality initiatives to improve CRM integrity, pipeline visibility, segmentation accuracy, and seller productivity. Partner with Marketing Operations and Business Systems teams to optimize lead-to-account matching, routing logic, deduplication, and enrichment processes across Salesforce and LeanData. Analyze sales performance trends, attainment patterns, and productivity metrics to identify opportunities for optimization.

administration, including calculations, payout validation, dispute resolution, and policy governance.Ensure strong operational controls, audit readiness, and compliance with internal policies and financial governance

frameworks with broader business objectives.

effectiveness, and performance management.

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RESPONSIBILITIES

: Sales

Requirements

. Cross-Functional Partnership Collaborate with Sales, Finance, HR, Legal, and Business Operations teams to align operational processes and