Client Operations, Transfer Agent Oversight - Senior Analyst/Associate

COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds.

KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. Team Overview KKR’s Client Operations team owns and operates most dimensions of the client lifecycle.

We are responsible for the client interactions, underlying operating models, and overarching strategy related to client onboarding, product onboarding, capital activity, communications, inquiry servicing, offboarding, and more. Our mission is to provide a leading client experience. We are 60+ professionals committed to delivering exceptional service and building lasting relationships with our clients.

Our team is global in every sense of the word – working across all asset classes, products, and geographies – to ensure that our clients have seamless and positive experiences with KKR’s products, services, and people. ), and Deal teams. We are passionate about understanding our clients’ needs, providing leading solutions, and driving client satisfaction.

Our team operates in a dynamic environment where problem-solving, communication, and attention to detail are key. We prioritize a culture of empathy, responsiveness, and continuous improvement, where every team member is encouraged to share ideas and contribute to our clients’ success. Position Summary KKR is seeking a Senior Analyst or Associate to join the Wealth Investor Relations team in a Transfer Agent Oversight role.

This individual will be responsible for supporting the oversight of transfer agent relationships and operating processes across KKR’s wealth-focused investment products. The role will focus on service provider oversight, investor servicing workflows, operational controls, issue management, reporting, and process improvement. The successful candidate will partner closely with Wealth IR, Fund Finance, Legal, Compliance, Tax, Data Operations, Technology, fund administrators, custodians, intermediaries, and transfer agents to help deliver a high-quality servicing experience for advisors and investors.

Responsibilities

include: Oversee transfer agent service delivery across onboarding, account maintenance, subscriptions, redemptions, transfers, distributions, statements, confirms, tax reporting, and investor servicing matters. Maintain strong working relationships with transfer agent contacts, fund administrators, custodians, intermediaries, platform partners, and internal stakeholders. Monitor transfer agent performance against SLAs, KPIs, operating procedures, and quality expectations.

Serve as an escalation point for complex investor servicing matters, coordinating across internal teams and external providers to drive timely resolution. Contribute to recurring service provider oversight meetings, manage issue logs, track action items, and drive timely resolution of escalations. Develop and maintain oversight documentation and procedures.

Identify operational risks, service gaps, data quality issues, and opportunities to improve scale, automation, and the investor/advisor experience. Partner with Technology, Data Operations, and external providers to improve automation, reporting, data quality, workflow tools, and system integrations.