Senior Product Manager – Rural Health Managed Services

About The Role

InterSystems is seeking an experienced Senior Product Manager to lead the operational strategy and delivery of our Rural Health Managed Services solutions. In this role, you will serve as the operational product leader responsible for ensuring our healthcare SaaS offerings are secure, scalable, compliant, and ready to support customers across highly regulated healthcare environments.

Requirements

into operational capabilities that enable successful deployment, support, and long-term service excellence. If you are passionate about building enterprise healthcare platforms that improve access to care while delivering exceptional customer outcomes, we'd love to hear from you.

, and acceptance criteria for new platform capabilities.

, and business priorities to maximize long-term product success. Cross-Functional Collaboration Build strong partnerships across Engineering, Product Management, Operations, Security, Compliance, Customer Success, Sales, and Executive Leadership. Facilitate alignment around shared priorities while helping teams remove delivery obstacles.

during roadmap planning, release readiness, and strategic planning activities. Foster collaboration across technical and business teams to continuously improve service delivery and customer experience.

into scalable operational processes and managed service capabilities. Support readiness activities related to Medicare, Medicaid, Rural Health Clinics (RHCs), Critical Access Hospitals (CAHs), Federally Qualified Health Centers (FQHCs), and other healthcare programs. Partner with Compliance and Engineering teams to ensure operational controls, reporting, monitoring, and change management processes support regulatory expectations.

Participate in audits, certification assessments, and customer due diligence activities as needed. Service Excellence & Continuous Improvement Define and monitor key operational metrics, service level objectives (SLOs), and customer success measures. Use operational data, customer feedback, and analytics to identify opportunities for automation and process improvement.

Drive continuous improvements in service reliability, operational maturity, AI-enabled operations, and platform scalability. Communicate roadmap progress, operational health, risks, and business outcomes to leadership.

into technical solutions and service delivery capabilities.

What You'Ll Do

Product & Operational Leadership Lead the operational roadmap for InterSystems Rural Health Managed Services solutions. Partner with Product Management and Engineering to ensure new capabilities are operationally ready, scalable, secure, and supportable. Prioritize initiatives that improve customer onboarding, deployment automation, service reliability, observability, and operational efficiency.

What We'Re Looking For

Required Experience Bachelor's degree in Business, Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field. 12+ years of experience in Product Management, Solution Ownership, Managed Services, SaaS Operations, Healthcare Technology, Service Delivery, or related leadership roles.