Service Delivery Analyst

Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.

We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities.

Benefits

, which empower you to thrive both personally and professionally.

e. ) Professional membership/certification reimbursement and more!

except for state-mandated programs. com/careers . This position offers a hybrid work option up to 50% remote and is based out of the Prairie du Sac, WI; Prairie du Sac, WI; or Bloomington, IL office location.

The contributions you will make: This position plays a critical role in creating a quality experience for Compeer Team Members. The incumbent identifies, analyzes and resolves team member inquiries in a fast-paced environment. Focuses on improving the team member technology experience to enhance and/or improve efficiencies by ensuring capability, responsiveness and reliability of systems.

Works on various projects and initiatives related to the Endpoint Delivery Model, Virtual Desktop Delivery, Unified Communications, Software Distribution, Image management, Asset and Desktop management, Mobile Devices, Executive Support, Event Support, and Audio-Visual Support for all Compeer Financial offices. A typical day: Service Delivery Delivers on service commitments by keeping the environment up and running and is the escalation point for the delivery of BT Services for Compeer End Users that work in an office and remote.

Requirements

are clearly defined and delivered. Works on the implementation of preventative maintenance and software installs, updates/patches to client-facing technology platforms in adherence to change management processes. Works with both in-house, and possible third-party service providers and consultants in order to ensure a positive customer experience and high satisfaction of the BT services delivered.

Executes the Executive Support and Audio-Visual support function to ensure rapid executive issue resolution, event support and seamless hybrid working experience for meetings. Business Systems and Support Supports the evaluation, installation, integration, testing and support of approved business software applications, including purchased, internally developed, and vendor developed applications. Evaluates, installs, configures, tests and addresses complex problems within computer systems, mobile architecture, peripherals, and applications based on business needs.

Maintains, installs and supports approved software and mobile devices. Assists or may lead in the installation of new and upgraded hardware and software. Participates in testing, training and writing documentation.

Application and Server Monitoring Ensures all servers, desktops and network components are operational and functioning within organization service level goals. Assists with the configuration and tuning of system monitoring tools to provide system visibility.