Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016.

Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge The Director, Customer Success is accountable for customer outcomes, retention, and growth across the International South & Growth Markets region. This leader owns the post-sales customer strategy for the region, ensuring customers realize measurable business value, renew with confidence, and expand their footprint over time. This role reports to the VP of International Customer Success.

This role combines regional GTM leadership, people leadership, and commercial accountability. You will lead a team of Customer Success leaders, managers, and senior individual contributors, act as the senior escalation point for strategic accounts, and partner closely with Sales, Renewal / ECS, Professional Services, Support, and Product to deliver durable customer value and strong revenue outcomes. We are looking for a driven, motivated, and ambitious leader who is excited to learn, grow, build a high-performing team, and help shape the strategy and direction of the region over time.

This person should also be energised by driving the adoption of AI tools to improve workflows, increase efficiency, and raise the quality and consistency of execution across the region. Your Mission Regional Customer Success Strategy & Outcomes Own and execute Customer Success strategy for International South & Growth Markets, aligned with International Customer Success strategy and regional business priorities. Ensure customers achieve measurable, outcome-based value aligned to their original business objectives and evolving use cases.

Translate customer value realization into strong renewal performance, expansion, and advocacy across the region. Maintain a deep understanding of market dynamics, customer maturity, and regional considerations to tailor Customer Success execution appropriately. Commercial Accountability & Renewals Leadership Own GRR and NRR performance across the region, with clear accountability for retention, renewals, and expansion outcomes.

Partner closely with Sales and Renewal / ECS to secure large, complex, and strategic renewals, including executive-level engagement and negotiation where required . Proactively identify and mitigate churn risk, leading cross-functional recovery plans for at-risk and high-value accounts. Drive expansion strategy by positioning adjacent use cases and additional solutions based on realized and demonstrated customer value.

Drive operational rigor around forecast accuracy, customer health, value articulation, stakeholder alignment, renewal planning, and expansion identification. Leadership & Team Development Lead, coach, and develop a team of high-performing Customer Success leaders, managers, and senior ICs. Set clear expectations around outcomes, customer engagement quality, commercial impact, and accountability.

Build succession plans and develop future Customer Success leaders within the region. Foster a culture of customer obsession, ownership, data-driven decision making, and continuous improvement. Drive the adoption of AI tools and AI-enabled ways of working across the team to improve workflows, efficiency, insight quality, and execution consistency.