Customer Experience Partner At Dynamic Lifecycle Innovations , we give electronics their next best life while protecting our planet and our customers’ interests. As a Certified Great Place to Work® since 2017, we’ve built a team culture that’s rewarding, engaging, and FUN! But don’t just take our word for it— see what our Team Members have to say .

🧭 How We Hire: The Head, Heart, and Briefcase At Dynamic Lifecycle Innovations, we believe great performance comes from alignment across three areas: 🧠 Head – your natural behavioral drives and cognitive agility (measured by our Predictive Index assessment) ❤️ Heart – your values, passions, and what drives you to make a meaningful impact 💼 Briefcase – your experiences, skills, and results from past roles Every step of our process is designed to understand you in all three areas. It’s how we ensure the best mutual fit, not just for what you can do, but for how you’ll thrive here long-term.

Compensation

: $63,000 - $80,000 annually

Benefits

Total

Include: Comprehensive health

starting the first of the month following hire 401(k) with company match Profit sharing Generous paid time off and paid holidays 🌍 Your Purpose As the Customer Experience Partner , you’ll serve as a trusted relationship owner for some of Dynamic’s largest and most influential customer accounts. You’ll deliver world-class service by understanding each customer’s needs, anticipating what’s next, and ensuring their experience with Dynamic is responsive, seamless, and value-driven. You’ll act as a key connection point between customers and Dynamic’s internal teams, balancing customer needs with business goals while driving smart, service-focused decisions.

Your work will help customers expand their partnership with Dynamic while ensuring we continue to deliver compliant, profitable, and globally connected ITAD solutions.

What You’Ll Do

Deliver exceptional customer service by managing customer communication, scheduling updates, billing questions, settlement data, service issues, and reporting needs. Build, maintain, and expand customer relationships by supporting account transitions, monitoring service expectations, and identifying opportunities for additional service solutions. Partner closely with logistics, accounting, operations, compliance, sales, and account management to resolve issues and create a smooth customer experience.

Track customer SLAs, satisfaction indicators, shipment activity, profitability, contract details, and service concerns to keep internal stakeholders informed and aligned. Develop and present customer business reviews, including reporting on profitability, shipment status, service utilization, and contract renewal opportunities. Support Dynamic’s customer experience strategy by identifying process improvements and helping internal teams maintain high service standards.

Establish, evaluate, and manage domestic and international ITAD service partners to support customer needs, compliance expectations, efficiency, and profitability. 🎓 What You Bring (Briefcase) Associate degree in Business, Business Management, Marketing, Sales, or a related field. Additional relevant experience will be considered in lieu of formal education.

3–5 years of experience in a business-to-business service role. Experience balancing the needs of logistics, compliance, operations, account management, and customers. Experience with profitability reporting and professional customer presentations.

Preferred: Bachelor’s degree in Business or a related field. Preferred: Industry-related experience in account management, customer experience, or sales. 🧠 Skills & Abilities (Head) Strong understanding of customer service best practices, ERP systems, customer reporting, environmental compliance, data security compliance, and basic accounting or financial concepts.