What Impact You'll Have GRVTY is seeking a CONUS-based Field Service Representative (FSR) to maintain regional PACOM USSF systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as needed basis. As a fly-away Field Service Representative (FSR) you will support tasks at various OCONUS locations.

This role requires the ability to travel on short notice to assist with maintaining multiple deployed systems. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware and software issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation.

Requirements

and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly. What You'll be Owning Travel may vary, but it is estimated 10-15% of time will be OCONUS: Collaborate with military customers to gain a full understanding of their operational needs and/or issue(s) to be resolved. Effectively manage time to respond to service calls in a timely fashion.

Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks. Performs small scale (move, adds, or changes of client's) equipment as needed. Troubleshoot and resolve technical issues as they occur.

Provide basic system administration training to technical users.

Responsibilities

Nice To Have

Prior Military or DoD experience Previous experience as a Field Support Representative Experience maintaining servers, network and/or communication, SATCOM terminal equipment SIGINT background College Degree or applicable technical certifications Program Mission focused approach to representing the USSF Program Why Choose GRVTY The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored.

Senior Field Services Representative