🚪 Join Ponderosa Garage Doors – Where Every Call Opens the Door to a Great Career! 🚪
Customer Service Representative | Vancouver, WA

Hourly Pay: $20–$25 | Full-Time Position

Shift: Monday - Friday 8am-5pm, possibility for occasional Saturday shift, or moving to a Tuesday - Saturday 8am-5pm after training

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let’s Talk. Your Future Starts Here!

At Ponderosa Garage Doors, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Vancouver, WA team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

🔧 What You’ll Be Doing:

As the voice of Ponderosa Garage Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.

Provide professional, empathetic customer service with a positive attitude
Handle a high volume of incoming calls efficiently and effectively
Communicate clearly across multiple channels to resolve issues and provide timely updates
Research and recommend solutions that best fit customer needs
Accurately document customer interactions and maintain up-to-date records
Coordinate with technicians and internal teams for seamless service delivery
Develop a deep understanding of our services and become a trusted resource

✅ What We’re Looking For:

1+ year of customer service experience (home services experience is a plus)
Strong communication and active listening skills
Organized, with excellent time management and multitasking abilities
Friendly, calm under pressure, and a team player
Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
Willing to work a Saturday rotation.
High school diploma or equivalent

💼 Why You’ll Love It Here:

Supportive, team-oriented culture where your contributions matter
Clear pathways for advancement—we promote from within
Recognition and rewards for hard work and results
Paid training and ongoing mentorship
A growing company with a reputation for excellence and integrity

🎁 What We Offer:

Hourly Pay: $20–$25, based on experience
Health, Vision, and Dental Insurance
Paid Time Off and Paid Holidays
401(k) with company match
Employee Discounts and Referral Program
Career growth opportunities within a respected and expanding company

📍 Location: Vancouver, WA
💼 Position Type: Full-Time, Hourly
💰 Hourly Rate: $20–$25, depending on experience

Apply today and help us open the door to an even brighter future—for you and our customers.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Ponderosa may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$20—$25 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.