EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as The Essentials by founder Axel Springer in the aftermath of World War II – remain a cornerstone of the company’s foundation today. Learn more about Axel Springer .

We’re hiring a Customer Success Manager to join our Account Management Team at EMARKETER. The Role and Team: As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a portfolio of corporate clients. You will help clients maximize the value of their EMARKETER subscriptions through strategic onboarding, proactive engagement, and ongoing relationship support.

This is an early-career role designed for professionals who are eager to build expertise in client engagement, customer success, retention strategy, and account management while contributing directly to customer outcomes and business objectives. You'll work closely with experienced Account Management leaders while developing expertise in customer success, client engagement, and relationship management. This is a hybrid role based out of our New York City office, with regular in office expectations.

Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office. Relocation assistance is not available. The Ideal Candidate Is: Customer-focused and eager to learn: You actively seek feedback, embrace mentorship, and are committed to helping clients achieve their business objectives while continuously developing your professional skills.

A strong teammate : You enjoy collaborating with others, understand the importance of established processes, and know when to ask for help from colleagues and leadership.

Responsibilities

, follow through on commitments, and consistently deliver high-quality work. An excellent communicator: You communicate clearly and professionally, whether conducting client training sessions, presenting information, or building relationships with stakeholders. Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development.

Analytical and proactive: You leverage customer feedback, engagement metrics, and usage data to identify trends, uncover opportunities, and recommend actions that improve customer outcomes. Adaptable and resilient: You thrive in fast-paced environments and remain effective when priorities shift.

Key Responsibilities

: Partner closely with Account Managers and Account Directors to execute customer engagement strategies that drive adoption, retention, and overall customer success. Lead onboarding and training sessions for users across your assigned portfolio of corporate clients, ensuring successful adoption and utilization of EMARKETER products and services. Drive platform adoption by recommending resources, best practices, and engagement approaches that help clients maximize the value of their EMARKETER subscriptions.

Analyze account engagement, usage trends, and customer activity to identify retention risks, adoption opportunities, and recommended engagement actions. Evaluate client feedback and engagement patterns and communicate actionable insights that support customer success, retention, and account growth initiatives. Maintain accurate account records, customer activity, and engagement tracking within Salesforce and other systems to support account planning and customer success initiatives.