About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes.

Benefits

package designed to support your career, wellbeing, and life outside of work. Newcastle Customer Contact Centre Contract Type: Permanent - Full Time Hours: (40 hours per week) Monday to Saturday 8am to 6pm Salary: up to £30,000 OTE (including basic of £22,000, plus bonus) Be the Voice of Lookers – Join Us as a Customer Advisor Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we're looking for motivated Customer Advisors to become part of our centre of excellence.

This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity. As a Customer Advisor , you’ll be at the front line of interaction with our customers – handling calls, emails, live chats, and digital enquiries. You’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.

: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health – 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow – access a p

What We'Re Looking For

✅ Previous experience in a customer service, contact centre, or sales environment (preferred) ✅ Strong communication skills – written and verbal ✅ Confident working with technology and CRM systems ✅ Target-driven mindset with attention to detail ✅ Team player who enjoys helping others and learning new skills ✅ Flexibility to work on a rota including weekends and bank holidays Core