About TouchCare TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

Director of Product & AI Strategy THE OPPORTUNITY This is a rare chance to sit at the intersection of healthcare, technology, and human impact — and actually shape what comes next. At TouchCare, we've built something meaningful: a high-touch navigation platform that genuinely helps people find and access the care they need. Now, we're looking for a visionary product leader to help us take that model into the future.

As Director of Product & AI Strategy, you'll be managing possibility. You'll translate big ideas and real business needs into a product roadmap that moves fast, scales smart, and keeps people at the center of every decision. You'll work directly with our C-suite, shape how AI and automation transform our member experience, and leave fingerprints on a platform that touches thousands of lives.

WHAT MAKES THIS ROLE DIFFERENT You'll have a direct line to executive leadership and the autonomy to drive real strategic decisions — not just execute someone else's vision.

Benefits

, and member experience are ripe for intelligent, thoughtful innovation. You'll balance the art of innovation with the discipline of operational excellence — this isn't moonshots only; it's sustainable, meaningful product progress. You'll be a builder and a bridge — connecting the dots between member needs, client outcomes, engineering partners, and organizational goals.

WHAT YOU'LL DO

Drive Product & Innovation Strategy Partner with executive leadership to identify where AI, automation, and data can create breakthrough moments for members and clients. Evaluate market trends, client feedback, and operational realities to surface the highest-impact opportunities. Build business cases, strategic recommendations, and implementation roadmaps for new product initiatives.

Translate organizational goals into a clear, prioritized product strategy — then own it. Serve as a trusted advisor to leadership on emerging technologies and healthcare innovation. Evolve & Optimize Our Technology Platform Oversee the performance and evolution of TouchCare's existing technology ecosystem.

Identify opportunities for workflow improvements, platform enhancements, and process efficiencies. Balance new innovation against the reliability and scalability of what we've already built. Manage technology vendors, engineering partners, and consultants — keeping everyone aligned and accountable.

Ensure our systems remain compliant, scalable, and deeply connected to user needs.

Requirements

, defining success metrics, and driving adoption. Synthesize input from clients, brokers, members, and internal teams into a coherent product vision. Keep stakeholders aligned and engaged throughout development.

Champion AI & Automation — Thoughtfully Identify where AI and automation can amplify — not replace — our high-touch service model. Lead responsible AI implementation that enhances the member experience in real, measurable ways. Stay ahead of the curve on healthcare AI trends and emerging technologies.

Turn Data Into Decisions Build out reporting, analytics, and benchmarking capabilities that drive smarter decisions. Define KPIs and success metrics that matter — and show the ROI of technology investments to clients and leadership.