The GTM Engineer is embedded within InterSystems North America Sales and aligned to the AI Enablement Team. This individual will serve as the primary architect of next-generation go-to-market workflows, partnering with Technical Services, Pega Development, Sales Operations, and Sales Enablement to redesign how the NA Sales organization operates. The GTM Engineer will accelerate the adoption of AI-enabled tooling and intelligent automation to support seller effectiveness, increase seller productivity, improve pipeline quality, provide the broader organization sales insights, and drive new software revenue growth across the AE, Sales Engineer, BDR, and CSM functions.

This role reports to the Head of NA Sales Strategy & Operations and operates at the intersection of sales strategy, technology, and sales execution — requiring both the strategic vision to identify high-impact opportunities and the operational discipline to build and deploy working solutions.

Key Responsibilities

Workflow Redesign & Process Engineering Map, analyze, and redesign end-to-end sales department workflows to improve effectiveness of customer facing resources. Changes should eliminate friction, support pipeline creation, and accelerate revenue velocity. Partner with Pega Development and Technical Services teams to configure, build, and deploy workflow automation solutions that reduce administrative burden on AEs, SEs, BDRs, and CSMs.

Identify high-ROI automation opportunities by working directly with customer-facing resources, sales enablement, and sales operations to understand daily pain points.

Requirements

, manage delivery timelines, and track adoption metrics.

and ensuring AI tooling is built for seller effectiveness and adoption, not just technical completeness. Drive the evaluation, piloting, and scaled deployment of AI-powered sales tools to improve selling time. This would includ AI-assisted call summaries and follow-up automation, opportunity scoring, pipeline health monitoring, and content generation.

Support enablement programs that accelerate adoption of new or improved processes and workflows across the NA Sales team, partnering with Sales Enablement on training design and delivery. Stay current on the GenAI/AI/ML landscape as it applies to B2B sales motions and represent emerging best practices to senior leadership. Cross-Functional Collaboration Partner closely with Pega Development, Technical Services, and other functions to ensure process and workflow redesigns are scalable and integrated with core systems.

Collaborate and coordinate cross functionally to ensure data driven workflows and potential downstream effects for affected teams. Engage with AEs, Sales Engineers, BDRs, CSMs, and Sales Enablement as both a stakeholder and an advocate — keeping the seller experience at the center of every design decision. Measurement & Continuous Improvement Define and track KPIs for every workflow initiative — including time savings, adoption rates, pipeline impact, and revenue contribution.

Build dashboards and reporting that provides sales leadership real-time visibility into the productivity and revenue impact of GTM initiatives. Regularly evaluate deployed workflows and tools, incorporating feedback into iterative improvements.

Qualifications

7+ years of experience in sales operations, revenue operations, GTM strategy, or a technical sales engineering role at a B2B software or technology company. Demonstrated experience designing and implementing workflow automation or process improvement programs in a sales environment. Experience applying AI/ML tools to sales, such as conversational intelligence, analytics, or generative AI for content and outreach.

Strong project management skills.