Description Keeper is hiring a driven, bilingual Implementation Specialist (Spanish) to join our B2B Support team. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.

Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and provide the most seamless onboarding experience for our customers. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries.

Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access.

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About The Role

As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers.

Requirements

, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.

Responsibilities

Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise.

Minimum Qualifications

2+ years of progressive experience in SaaS support and/or implementation Must be fluent, both verbal and written in Spanish, and English Experience with Salesforce Experience with Google docs and MS-office tools Experience in SaaS deployment with security software experience preferred Proficiency in leading external customer engagements Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships Strong analytical and problem-solving skills Ability to work independently and as part of a team, across global regions and time zones

Preferred Qualifications

Experience with project management tools such as Monday.com French language skills Bachelo

Implementation Specialist, Bilingual (Spanish)