Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation.

We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table.

We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions.

Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: The Medical Assistant provides non-clinical coordination and clinical support tasks to assist the nursing team (RNs) in delivering high-quality, member-centered care. This role focuses on medication profile intake, records and referrals coordination, provider notifications, and precise documentation in our systems.

No independent clinical judgment is performed in this role.

Responsibilities

: Conduct outreach to members to gather member-reported medication profiles, allergies, and pharmacy information; document changes and route to RN for reconciliation. Schedule and confirm RN joint calls and follow-up appointments; manage reminders and re-attempts per outreach cadence. Assist with Transitions of Care (TOC) tasks: post-discharge calls, records requests, follow-up scheduling, documenting status and meet deadlines.

Prepare charts for RN assessments (summaries of recent encounters, meds, referral status). , new goals, med updates, risk flags). Track referrals/authorizations and update task statuses (ordered, pending, approved, completed).

Request, track, and upload medical records (hospitals, ED, specialists); verify completeness and correct patient identifiers. Conduct hospital visits to high-risk and frequent-utilizer members on an as-needed basis to gather key information and support transition-of-care services. , Alliance) and payer portals: contact notes linked to goals/interventions, statuses, next actions.

Process and maintain Release of Information (ROI) forms and log disclosures per policy. Coordinate non-clinical services (transportation, food, utilities, housing resources) per RN or care plan guidance; document outcomes.

and support with payer compliance and operational processes. Performs other duties as assigned. Education and Experience: High school diploma or equivalent required.

Medical Assistant training/certification preferred (CMA, RMA, CCMA or equivalent).

Benefits

, NEMT) and assist with scheduling. Follow HIPAA, privacy, and security procedures at all times. Adhere to scope: no clinical assessment, diagnosis, or medication changes.

Escalate promptly to RN for clinical concerns (worsening symptoms, safety risks, new diagnoses, medication issues).