Healthcare Programs Training Coordinator

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation.

We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table.

We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions.

Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: Serene Health Group is seeking a motivated and detail-oriented Healthcare Training Coordinator to support the development and delivery of training programs across multiple departments. This role plays a key part in ensuring staff are equipped with the knowledge and skills necessary to effectively implement Enhanced Care Management (ECM), Community Supports (CS), Behavioral Health (BH) programs, and other current and future healthcare products and services.

Requirements

, and operational workflows.

Responsibilities

: Assist in the design, development, and delivery of instructor-led and virtual training programs aligned with ECM, CS, BH programs, and emerging healthcare products and services. Support the creation, standardization, and ongoing maintenance of training materials, including presentations, job aids, SOPs, guides, and e-learning modules. Facilitate onboarding, cross-training, and refresher trainings for new hires and existing staff using structured curricula.

Adapt training content to meet the needs of diverse audiences, including clinical staff, behavioral health teams, care coordinators, case managers, and administrative personnel. Incorporate adult learning principles and interactive techniques to enhance learner engagement, comprehension, and retention. Conduct knowledge checks, assessments, and post-training evaluations to measure learning outcomes and identify improvement areas.

Stay current on program updates, policy changes, clinical workflows, and industry best practices to ensure training accuracy and compliance . Coordinate training schedules, logistics, and communications across departments, programs, and service lines. Manage training calendars, participant enrollment, attendance tracking, and completion records through Learning Management Systems (LMS).

Prepare training environments (in-person and virtual), including materials, system access, and basic technical troubleshooting. Serve as a primary point of contact for training-related inquiries, providing timely support to staff and internal departments. Support large-scale training initiatives, including program launches, system implementations, and updates to healthcare service offerings.