About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry.

S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About The Role

We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated portfolio of Nabis’ brand and retail partners — picking up once partners are live on the platform and ensuring they are continuously unlocking value from our technology and logistics network. This is a strategic, partner-facing role at the intersection of relationship management, operations, and platform expertise.

You will serve as the trusted long-term point of contact for your accounts — monitoring health signals, leading business reviews, driving product adoption, coordinating cross-functional resolutions, and identifying opportunities to expand the partnership. Your success is measured not by tickets closed, but by the long-term growth and retention of the partners you own. The ideal candidate brings a proven track record in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment.

You think proactively, communicate with clarity and confidence, and take genuine ownership of partner outcomes. This position is only open to candidates who are currently located in and authorized to work in: AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, KS, KY, MD, ME, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WI.