Position: Project Coordinator Organization: Acme | Lock & Door – A Cobalt Service Partners Company Location: On-Site | Cincinnati, OH Reports To: VP, Operations Acme Lock & Door Overview Founded in 1933, Acme | Lock & Door has been a trusted name in the tri-state area for over 90 years, providing top-tier locksmithing services, door and frame installation, glass and storefront installation, and access control solutions for commercial, industrial, and institutional clients. With a reputation built on quality craftsmanship and exceptional customer service, we are dedicated to securing our customers’ spaces while delivering reliable and innovative solutions. Our team of skilled technicians are passionate about their work and take pride in maintaining the highest standards of safety and professionalism.

Acme | Lock & Door is proud to operate as part of Cobalt Service Partners — a private equity-backed platform building the leading commercial access and security integration business in North America, backed by Alpine Investors. Position Overview As the Project Coordinator at Acme | Lock & Door, you'll be the traffic director behind every job — directing technician schedules, balancing shifting priorities, and keeping customers, technicians, and internal stakeholders aligned as work moves through the pipeline. This is a high-visibility, fast-moving role at the center of how work gets done.

No two days look the same. You'll juggle competing priorities, make quick and rational decisions about resourcing, and have the communication skills to deliver both good news and difficult updates with professionalism and care. With strong performance, this role offers a genuine runway into sales, account management, business development, operations management, or project management.

Key Responsibilities

The Project Coordinator will drive operational excellence and customer satisfaction by executing across the following areas: Technician scheduling & capacity management: Coordinate day-to-day scheduling for all Projects and General Service work, including fabrication and onsite job scheduling, and redirect technicians between jobs as priorities shift. Project initiation & tracking: Facilitate the sold-job process from kickoff, maintaining an accurate internal tracking board so stakeholders stay informed on progress and milestones. Customer communication: Proactively communicate schedule changes, timelines, and project status to customers and internal teams, upholding satisfaction and expectations even amid shifting priorities.

Stakeholder & priority management: Balance competing priorities across technicians, technician managers, customers, integrators, and sales engineers, resolving day-to-day capacity and resourcing conflicts. Project ownership: Check material and technician availability, keep work moving, and take ownership of select projects to reduce workload for sales engineers and colleagues. Process improvement: Identify and champion opportunities to improve project management practices and day-to-day installation operations.

Project closeout & QA: Close out completed projects within established workflows, and partner with the inventory and project teams to QA job bins prior to work being performed.

Qualifications

2-3+ years of experience in project coordination, scheduling, dispatch, or a similar coordination-heavy role. Proven ability to balance competing priorities across multiple stakeholders in a dynamic, non-routine environment. Strong written and verbal communication skills, including comfort navigating difficult conversations.

Rational, efficient problem-solver with a clear understanding of how the role's decisions impact revenue and the business. Demonstrated ability to build relationships across different parts of an organization. Humility, curiosity, and a genuine interest in growth and development.

Proficiency in Google Suite preferred.