Assistant Store Manager Sales & Service, Full-Time - Upper East Side

Who We Are

: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is.

Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this .

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.

Work Location/ Schedule: Available to work a minimum of 40 hours per week Daily open availability across a full 7 day work week Able to work flexible schedule (days, nights, weekends, holidays if required to meet the needs of the business) Assistant Store Manager : No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Assistant Manager will help lead and execute all efforts required to achieve individual store goals.

Responsibilities

include but are not limited to:

What You’Ll Do

: Measure and Monitor sales performance taking action to improve business performance when needed. Consistently meet and exceed store sales goals. Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.

Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals Deliver and maintain extraordinary customer experience NPS scores. Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables.

Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team. Assist in ownership of operational execution of store to achieve necessary revenue targets Ensure facility maintenance, presentation and organization Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business. Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business.

Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising. Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience. Assist in hiring, training and development of the store team across all areas of the business.

Uphold consistent inventory accuracy and controls in store. Lead train the team in store to ensure consistent deliverables. What you’ll bring: Minimum of 4 years Retail Management Experience required.