Veterinary Receptionist

Customer Service Representative Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

Benefits

package, including medical, dental, and vision insurance Paid time off for full-time employees 401(k) plan for full-time employees Professional development opportunities Great pet discounts Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and

Qualifications

Schedule: Schedule would be three 12-hour shifts per week which fall within our hours of operations.

: Previous experience as a veterinary receptionist or medical office assistant is preferred. Strong organizational and multitasking skills. Ability to maintain a calm, professional, and positive demeanor.

About Dogwood Trails Animal Hospital Dogwood Trails is a brand-new state-of-the-art small animal hospital located in Bentonville, Arkansas. Open since October 2024, the hospital offers a variety of services to provide the best comprehensive care to our patients through all stages of life including preventative care, soft tissue surgeries, dentals, in-house diagnostics, ultrasound, and digital full body and dental radiographs.

Key Responsibilities

: Greet clients and their pets, complete the appointment sign-in process, confirm appointment details. Answer client questions and triage client concerns. Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

Assist in maintaining cleanliness and organization to ensure a positive client experience.