Senior Manager, Player Operations

About FIRY We build companies that help people create, compete, and grow. FIRY (NYSE: FIRY) is a founder-led global holding company built to fuel business potential. Founded in 2012 by entrepreneur Andrew Paradise, FIRY began by inventing an entirely new category: real-money skill-based mobile gaming.

What started as a single bold idea became Skillz, a platform with more than 90 million registered users and one of the largest sources of first-party behavioral data in gaming. Today, FIRY is building something much bigger. We’re creating a portfolio of category-defining businesses operating at the intersection of AI, identity, gaming, commerce, and performance marketing.

Each business is successful on its own. Together, they create a flywheel of technology, data, and distribution that’s difficult to replicate. Skillz: The competition platform that pioneered real-money skill-based gaming and continues to power millions of competitive experiences while generating unique behavioral insights.

RZR: Our AI-native performance advertising platform, rebuilt from first principles and profitable for three consecutive quarters, helping brands acquire customers more intelligently. Beamable: The infrastructure powering the next generation of live games, giving developers everything they need to build, operate, and scale online experiences. FIRY is publicly traded on the NYSE and headquartered in Las Vegas, with hubs in San Francisco, New York City, and Bengaluru.

We’re still early. We’re looking for builders who want to create products that define industries—not simply compete in them.

About The Role

This is a high-impact leadership role where you'll partner with senior stakeholders to optimize player operations, streamline processes, and create exceptional experiences for millions of players worldwide.

Responsibilities

Lead and scale Player Operations programs across player support, payments, escalations, and retention-related workflows to deliver a seamless player experience. Drive cross-functional alignment between Product, Engineering, Payments, Compliance, VIP, and Operations teams, ensuring priorities are clearly communicated and executed. Identify, prioritize, and implement process improvements, automation opportunities, and operational efficiencies that improve scalability, quality, and cost effectiveness.

Establish and oversee operational governance frameworks, including quality assurance, performance monitoring, reporting, and change management processes.

Requirements

, influence prioritization, and drive successful execution of operational initiatives. Develop and lead a high-performing team by setting clear objectives, driving accountability, and fostering continuous improvement and professional growth. Key Competencies Operational Excellence: Demonstrates a track record of improving processes, increasing efficiency, and driving scalable operational solutions.

Cross-Functional Leadership: Builds strong partnerships across teams and aligns stakeholders around common goals and priorities. Strategic Execution: Translates business objectives into actionable plans and delivers results through disciplined execution. Data-Driven Decision Making: Uses data and insights to identify opportunities, measure impact, and drive continuous improvement.

Change Management: Effectively leads operational change initiatives and drives adoption across teams and stakeholders. People Leadership: Coaches, develops, and motivates teams while fostering a culture of accountability, collaboration, and high performance. Experience 8+ years of experience in Operations, Customer Support, Player Experience, Program Management, Business Operations, or related functions within a fast-paced technology or consumer-facing environment.

Proven experience leading cross-functional initiatives involving multiple stakeholders and operational teams.