Sales Development Representative I

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.

Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sales Development Representative, you’ll own building prospect lists, manage the pipeline, and maintain in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory.

You’ll also support the creation of net new prospecting lists for target accounts and key decision-makers. You’ll connect with prospects using all communication channels (phone, email, and social media). In addition, you’ll bring your confidence, commitment, and love of winning to hone your craft and launch yourself into a successful sales career!

Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification, and industry research to create qualified sales opportunities for your Account Executives. Dialpad’s Sales Development Representative team nurtures relationships with prospects, serving as the initial point of contact through calls, emails, and social media outreach.

This team works closely with Account Executives and offers opportunities for close mentorship and professional development. This position reports to our Sales Development Manager.

What You’Ll Do

Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email. Consistently meet or exceed the quota of sales-qualified opportunities for Dialpad’s Account Executive team. Embrace a growth mindset by prioritizing sales enablement activities.

Show enthusiasm to learn and implement various sales methodologies such as MEDDPICC. Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator, and Dialpad. Partner closely with your manager, peers, and Account Executives to improve messages, processes, and daily activities.

Skills you’ll bring Efficient, organized, and detail-oriented. Highly motivated and committed to achieving success, both individually and within a team. Excellent verbal and written communication skills and confidence.

Demonstrated sense of curiosity, motivation, and resourcefulness. 1+ year of experience in a Sales Development or similar customer-facing role.