Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

We are seeking a Patient Care Coordinator to provide clerical support for our patients . If you are passionate abo ut providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great fit on our team. Our state-of-the-art facility at Oak Brook is modern, bright, and creates an inviting therapeutic space for both patients and employees alike.

Hours/Schedule: This is a 100% on site position at our Oak Brook location. We currently offer two scheduling options for this position. Available schedules include: Option 1 – Closing Schedule Monday-Friday, flex between 9:30am-5:30pm 10:15am-6:15pm Option 2 – Opening Schedule Monday-Friday, flex between 8:00am-4:00pm 8:15 AM-4:15 Specific schedule assignment will be discussed during the interview process .

While each position has a primary schedule, occasional flexibility may be requested to help provide coverage during team member absences or other business needs.

What You'Ll Do

: Greets and orients all patients, visitors, and staff who enter the building. Answers incoming calls in a warm and welcoming manner. Maintains neat and orderly reception area.

Maintains awareness of patients, visitors, and staff who are in the building. Completes intake calls and schedules intake appointments. Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.

Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner. Maintains patient charts according to confidentiality standards and policy.

Requirements

and Compass policy. Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients. Obtains payment methods for program or outpatient appointments.

Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered. Opens and closes facility in a timely manner in accordance to procedure. Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.

Performs other related duties as assigned.

Who You Are

: High school diploma required; Associates degree preferred. 1-2 years of customer service experience. Excellent written and verbal communication skills.

Strong organization and planning skills; detail oriented. Ability to multi-task in a fast-paced environment. Computer proficiency and ability to learn new software.

Conflict resolution and problem-solving skills. Flexible Schedule - Able to work assigned schedule. We are committed to a fair and equitable work environment.

Compensation

range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

50 $21 USD We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP).