Field Operations Team Lead

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO

: We are seeking a highly skilled and hands-on Data Center Technician Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms.

KEY RESPONSIBILITIES

: Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. , Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. , drives, memory, NICs, PSUs, fans, motherboards).

Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.

Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.

Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments.

, Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. , ping, traceroute, netstat, SNMP, syslog).

Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver’s license and ability to travel between data center sites as needed.

DESIRABLE CRITERIA: Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. , ServiceNow, Remedy) and asset management platforms. , Bash, Python) is a plus.

Responsibilities

. PHYSICAL

REQUIREMENTS

: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships.

Ability to identify colors and give and receive information through speaking and listening skills.

to sit, use hands and fingers, handle objects, tools, or controls; and reach wi