Senior Software Engineer II - Industries

Job Summary: At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.

Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.

Responsibilities

: Work independently as well as in small teams to develop the best product on the market Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment) Solve challenging technical problems and put your skills to the test every day Develop and maintain microservices and APIs Engage with the Product team and other engineering teams across clusters and Business Units to help to ensure the solutions the team is building are fulfilling all the

Requirements

Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security

Qualifications

, PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch) Experience scaling global web applications Advocate for automated testing, continuous integration Experience working with CI/CD pipelines and Product development Passion for producing clean, standards-compliant, secure code Be fearless about learning new technologies and technical approaches to application development Good written and spoken English Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs.

Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center.