Office Experience Lead

Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand Media, Experience, Commerce, CRM, and Technology Data. We’re 50|50 tech and marketing, partner-led, and first to move.

Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE As the Lead of Office Experience for UKI Global Studios, you'll develop, scale, and safeguard the physical and cultural heartbeat of our agency across our London, Manchester, Dublin, Toronto, and Sydney offices, while directly leading and empowering our Office Experience Team.

Responsibilities

will be split into the following four core areas: Culture Employee Experience: Partner with local leadership and ERGs (Employee Resource Groups) to develop an unforgettable internal calendar, from monthly socials and events to compliment our wellness and DE I initiatives . Establishing unified, global consistency across UKI and Global Studios. Workplace Operations Atmosphere: Designing and maintaining high-vibe, frictionless physical workspaces where our teams can do their best work.

Alongside this, ensuring our designated offices are safe, secure, legally compliant, and structurally sound. Team Leadership Multi-Site Alignment: Directly manage, mentor, and coach the Office Experience team across London, Manchester, Dublin, Toronto, and Sydney. Budgeting Financial Management: Commercial ownership and oversight of operational and cultural budgets across all offices.

In this role, you will bridge the gap between seamless, compliant operations and a vibrant, inclusive agency culture. We need a leader who is equally comfortable presenting a high-level workplace strategy to leadership as they are rolling up their sleeves to help prep the studio for a major client pitch, unpack a delivery, or troubleshoot a front-of-house rush. You aren’t afraid to get your hands dirty to get the job done, and you lead your team by example.

If you are a natural host, a brilliant coordinator, and a proactive problem-solver who genuinely loves building community and elevating the daily lives of others, we want you on our team.

WHAT YOU'LL DO

Workplace Operations Atmosphere Multi-Site Day-to-Day Operations: Oversee the daily setup, aesthetics, operations, and smooth running of our offices to ensure local teams maintain high-quality, welcoming spaces. Vendor Management: Manage relationship agreements with key suppliers to ensure high standards are met, and oversee supply inventories across the offices. Hands-on Support: Lead by example and step in alongside your local London team during peak hours, large pitches, or busy front-of-house moments.

Maintenance Escalations: Oversee reactive and preventative maintenance and coordinate repairs across all offices, acting as the senior escalation point for local teams, landlords, and external contractors. Health Safety Compliance: Ensure all designated offices strictly adhere to local health, safety, and fire regulations. Culture Employee Experience Agency Events Socials: Utilise your expertise to lead and direct a vibrant calendar of office events, working collaboratively with local teams to execute monthly socials, holiday parties, and client-facing gatherings.

Wellness Inclusivity: Direct office-wide wellness initiatives and support local DE I efforts to make our workspaces inclusive and welcoming for everyone. First-Class Onboarding: Guide the local teams to ensure a seamless, welcoming, and premium onboarding experience for all new hires. Team Leadership Multi-Site Alignment People Management: Direct, mentor, and coach the Front of House team members across London, Manchester, Dublin, Toronto, and Sydney to help them grow and succeed in their roles.