About Us At Office Ally, we’ve been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property Casualty (P C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.

Responsibilities

, driving results and taking accountability for the success of our projects. Empowerment : We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation : We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.

Transparent Communication : Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.

About The Role

We're looking for a Client Support Manager to join our growing Client Services team. The Client Support Manager is a strategic and operational leader responsible for overseeing the performance and daily management of the call center through a layered leadership model. By directing supervisors - who support Team Leads and front-line agents - the Client Support Manager ensures service levels are met, customer satisfaction is achieved, and operational workflows run efficiently.

This role combines people leadership, performance management, and process optimization to foster a high-performing, customer-centric environment.

What You’Ll Do

Leadership Team Development Oversee and mentor call center supervisors, providing coaching, guidance, and regular performance feedback Strengthen leadership capabilities among supervisors, particularly in communication, coaching, accountability, and conflict resolution Support succession planning by identifying and developing supervisors for future leadership roles Assist supervisors in resolving escalated personnel matters, team conflicts, or performance challenges Operational Oversight Ensure supervisors effectively manage daily call center operations, including call flow, staffing adherence, scheduling, and compliance with policies Manage high-level customer escalations and assist supervisors in resolving complex customer issues Collaborate with Workforce Management to ensure staffing levels align with forecasted demands and business needs Recommend and implement process improvements to streamline workflows, reduce handling times, and enhance efficiency Customer Experience Leadership Champion initiatives that improve customer satisfaction, leveraging feedback, survey data, and internal performance insights Oversee call quality programs to ensure agents - through their supervisors - deliver consistent, professional, and empathetic service Ensure supervisors and Team Leads are equipped to coach agents effectively, reinforcing service standards and best practices Strategic Planning Performance Management Establish clear performance expectations for supervisors that cascade into achievable KPIs for Team Lead