, we pride ourselves in delivering superior client and customer service. Meeting expectation is never enough, as we want to exceed with flawless follow through in every contact. Our Field Service Representatives are a key component to our success.

They liaison between a variety of stakeholders. These include but are not limited to; benefit plan participants, local union representatives, and employer representatives. With on-the-job training, the field service representatives provide ongoing communication and education about our retirement and health benefit plans.

If working for a company that is focused on customer satisfaction, delivers on their promises, and is never satisfied with the status quo in performing superior work is of interest to you, we hope you’ll consider NWA for your next career move. What you'll be doing... We get it.

Benefits

are complicated.

, they are also going through momentous changes. They’re newly retired or planning to soon. Or they are dealing with an important health issue.

mean. That’s where our Field Service Representatives help.

they rightfully have earned. If hired, you will receive fully paid on-the-job training.

and answer questions Take ownership of participant benefit issues to ensure resolution Communicate (verbal/written) with participants in English and Spanish Support activities related to ongoing benefit documentation using the MS Office suite of tools Interact professionally sensitively with individuals from diverse backgrounds perspectives Progress through a structured career development program

, training and/or Human Resources preferred. Communication . Strong verbal/written communication presentation skills; bilingual Spanish language skills required.

Skilled . Exercise professional judgment, tact and discretion when dealing with sensitive matters. Traveler.

A confident willing traveler with an excellent driving record. Regional travel required, which may include multiple overnight stays.

We administer one of the largest multi-employer pension* plans in the country, along with numerous large health and welfare plans.

package. * A pension plan provides regular payments during a person’s retirement from an investment fund to which that person, or their employer, has contributed during their working life. If hired, you can expect...

, disability life insurance Optional

: health flex spending, dependent care assistance pet insurance Generous 401(k) plan with company base contribution match Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days) Career growth and development opportunities

Who You Are

Service Minded. Provide superior customer service, every day. Educated .

Bachelor’s degree or equivalent combination of education and experience.

Who We Are

Northwest Administrators, Inc.

Qualifications

) Medical, dental (w/orthodontia), vision, Rx

, without regard to race, color, religion, na

Equal Employment Opportunity

NWA is proud to be an

employer.

Requirements

and individual

Field Service Representative - Bilingual Spanish (Hybrid)