Director, Strategic Initiatives

At NiCE, we don’t limit our challenges. We challenge our limits. Always.

We’re ambitious. We’re game changers. And we play to win.

We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what is the role all about?

This role is part of a core team of strong, senior generalists deployed against whatever the TMO's highest-priority work is at a given moment: AI transformation, the Quote-to-Cash transformation, execution of NiCE's cost efficiency agenda, or the next exciting initiative connected to the Company's strategic mandate that doesn't yet have a natural owner. Rather than owning one fixed domain, each member of this bench moves to where the need is greatest, reporting directly to the VP of Transformation. This is not a program coordination role, and it is not a junior support seat.

It's an individual-contributor operator role for someone who has already done substantive strategy or transformation work and wants to keep operating at that altitude — turning ambiguity into actionable strategy, engaging senior stakeholders directly, and driving initiatives to an outcome, without needing to manage people to have impact. Think of it as the TMO's internal consulting capacity: a bench that can be pointed at the next critical problem without a new hire or a new scope definition every time the agenda shifts. How will you make an impact?

● Get deployed by the COO / VP against the TMO's highest-priority initiative at any given time — AI transformation, Quote-to-Cash, cost efficiency execution, or a new strategic mandate — and move again once the priority shifts ● Structure ambiguous, cross-functional problems into clear problem statements, hypotheses, and workplans without being told how ● Operate as an individual contributor who can independently run a workstream — or a diagnostic effort, such as a cost or organizational-health benchmarking exercise — end to end ● Drive accountability across functions and seniority levels without direct management authority — convening workstreams, aligning competing stakeholders, and holding the right people to the right outcomes ● Move fluidly across problem types within a single year — an AI use case business case one quarter, a Quote-to-Cash workstream the next, a cost-lever initiative after that — without losing rigor or credibility ● Write and communicate at an executive level — recommendations that land with senior functional leaders, not just get presented to them Do you have what it takes? ● MBB (or equivalent top-tier) consulting background — non-negotiable. This is the baseline for structured problem-solving and executive presence, and what allows this role to operate independently from day one.

● Current-level Project Leader or Principal tenure (or the equivalent at another top-tier firm), or a former MBB consultant with a few years since in an operating role. Senior enough to hold their ground with senior stakeholders, but still functioning as an individual contributor rather than a people manager — this is IC capacity, not a management track. ● Pure generalist range across strategy, operations, AI, and analytics work — not deep specialization in one domain.