Senior Account Manager, K-12

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Senior Account Manager to join our growing team. The ideal candidate will have a passion for K-12 education, account management and customer success. In this role you will be developing and managing relationships with school administrators across the US to ensure customer satisfaction throughout the customer life-cycle.

As a Senior Account Manager at IXL, you will be responsible for project managing your accounts from an internal and customer facing perspective to include leveraging internal resources to provide best in class service for the accounts that you manage. You will handle subscription renewals, upselling, customer retention and engagement activities in assigned territory. You will collaborate and work closely with your field sales counterparts to develop and execute towards strategic goals.

To be successful in this role, you must be proactive, well organized and extremely personable, ensuring strategic communication touch points for multiple accounts. You possess exceptional communication skills, both verbal and written, and you are a strong presenter. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.

You’ll be expected to develop a strong understanding of “everything IXL” from rostering and integration to security and privacy to product features and implementation. You are a trusted, strong internal and external resource. This position requires you to be proactive and self-motivated, driven to help our customers to be successful on IXL and all related products.

With an attitude of no task being too big or too small you are willing to take on projects as needed by our customers and internal teams while being a true resource. The Senior Account Manager must be comfortable with data and analysis to include executing customer data reviews and providing insights. Your overall goal is to be a strong representative of IXL, displaying competency and confidence with our customers.

This position requires you to be in our Raleigh, NC, area office.

Benefits

to existing customers via phone calls and video conferences Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction Accurately track all customer related activities, communication and opportunities in salesforce.com Gather customer feedback to help improve and enhance product offerings

WHAT WE'RE LOOKING FOR

BA/BS Degree required 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall Classroom experience and/or a related educational field preferred Exceptional communication skills, written and verbal Strong presentation skills Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment MS Office, Google Suite computer skills.