Manager, Customer Success - Enterprise Accounts

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering proven and secure solutions for every driver that simplify the reimbursement of driving costs and reduce corporate risk exposure. With an unmatched pool of data refined over more than 80 years, Motus is the preferred partner to top Fortune 500 companies and organizations committed to workplace agility. At Motus, we’re dedicated to making WorkLife better for everyone, anywhere.

Our team is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. Position Description: Motus is seeking a Manager, Customer Success – Enterprise Accounts to lead a team of Enterprise Customer Success Managers responsible for our largest and most strategic customers. This leader will drive customer retention, expansion, executive engagement, and long-term customer value by developing both high-performing talent and effective customer strategies.

This is a hands-on leadership role requiring mentoring a team while actively partnering with executive stakeholders on complex customer relationships. The ideal candidate excels at developing comprehensive account strategies, leading cross-functional initiatives, managing executive escalations, and influencing customer outcomes across Sales, Product, Professional Services, Support, and Executive Leadership. Success in this position is measured by the team's ability to retain and grow enterprise customers.

It also involves proactively mitigating risk, driving adoption, and serving as trusted advisors to customer executives. Position Duties: Develop a team of high-performing Enterprise CSMs; provide regular training, coaching, guidance, and feedback to meet operational KPIs and improve strategic thinking, executive communication, consultative relationship management, and business acumen Monitor team and individual capacity; assign new/existing accounts to ensure appropriate distribution of Enterprise customers to CSMs as needed Conduct account strategy reviews and executive deal reviews aimed at improving customer results Collaborate alongside fellow Customer Success leaders on territory planning, account assignments, process improvements, and standard methodologies. Partner with other Customer Success leaders to build and carry out yearly and quarterly plans for the team.

These plans aim to reduce churn, improve user adoption, increase customer happiness, and encourage account growth. Lead all aspects of team performance indicators, using reports on business metrics to guide coaching and performance management Provide feedback (written, verbal) to direct reports in 1:1 check-ins Lead strategic account planning across the Enterprise portfolio, coaching CSMs while directly participating in strategies for the organization's highest-value and highest-risk customers. Participate in leadership meetings to assess and report on customer health, retention, and team strategies Serve as a mentor to the team, coach and develop a positive and productive work environment, and establish relationships with business partners Assist in employment decisions, onboard and train new hires who will quickly become strong individual contributors Own executive-level customer escalations, coordinating cross-functional response plans, aligning internal stakeholders, and driving timely resolution while preserving executive relationships.

Collaborate with team members and management to proactively identify, handle, and advance risks that may impact the business. Identify areas of process improvements/efficiencies/scalability and implement Implement process standardization and adherence with direct reports Lead executive business reviews, renewal strategy sessions, and customer engagements for strategic and at-risk accounts, serving as an executive sponsor when appropriate.