Who We Are

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing!

Atwell, LLC is a proud recipient of the following 2025 awards: Ten consecutive years in a row as a “Best Place to Work” by Zweig Group (#11) Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region Recognized in Crain's “Fast 50” as one of the fastest-growing companies (#14) Recognized as the 2025 ENR Design Firm of the year for the Southeastern US Job Description Atwell is seeking an experienced Technology Specialist II to provide responsive, hands-on technology support to employees across the organization. Based in our Fort Worth office, this position will troubleshoot hardware, software, account, network, and mobile-device issues while helping deploy and maintain the technology employees rely on every day. We are looking for someone who has worked within a structured corporate technology environment and understands formal service-desk operations, ticketing procedures, technology asset management, and professional end-user support.

The right person will be technically capable, service-oriented, highly organized, and comfortable resolving issues with limited direction.

Responsibilities

Respond to requests for technical assistance in person, by phone, and electronically. Diagnose and resolve hardware, software, account-access, connectivity, and other technology-related issues. Document support requests, troubleshooting steps, and resolutions within the company’s ticketing system.

Set up, configure, and deploy workstations, laptops, printers, servers, network equipment, and related technology. Install and support approved software applications and company-standard technology tools. Support Microsoft Active Directory functions, user accounts, permissions, and related access issues.

Help manage and deploy company cell phones, iPads, and other mobile devices. Maintain accurate inventory records for computers, laptops, accessories, and other IT assets. Provide technical support for Autodesk applications used throughout the business.

Communicate technical information clearly to both technical and non-technical employees.

Provide occasional support with the preparation and shipment of computers, servers, and related equipment.

Requirements

, and escalation processes. Stay current on system updates, organizational technology changes, and emerging support needs. Lead or support assigned technology projects and initiatives.

What We’Re Looking For

At least five years of professional technology support experience , preferably within a corporate organization. Experience supporting an organization of approximately 500 or more employees, or a similarly structured environment with an established service desk and formal ticketing system. Strong technical troubleshooting skills across hardware, software, user accounts, mobile devices, and common connectivity issues.

Working knowledge of Microsoft Active Directory and foundational networking concepts. Experience installing, configuring, deploying, and supporting employee workstations and business applications. Familiarity with IT asset inventory and device-management processes.

Ability to work independently, take initiative, and resolve problems without extensive direction. Strong attention to detail and consistent documentation habits. Excellent customer service and interpersonal skills.

Clear written and verbal communication skills.