About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity.

In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence.

By refusing to settle, you can help redefine what’s possible and shape the future of mobility. As a Delivery Associate , your primary responsibility will be to successfully articulate and deliver the Lucid brand and ownership experience to our customers. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle.

Deliveries should be tailored to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience.

Who We Are

looking for You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer before delivery by connecting with the sales team and unpacking the customer journey to learn preferences and customizations required. The Delivery Associate acts as a Lucid ambassador and drives personalized experiences on the day of delivery.

The Delivery Associate is driven by achievement and thrives in an environment where goals are set and attained. The team you will work with The Delivery Associate will work closely with the Delivery Supervisor and the sales and service team. The Delivery Associate will typically work from a location that conducts both sales and service activities.

We see this role as a key member of the delivery process and a loyalty driver for the Lucid brand. Delivery Ceremony Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs Deliveries can be done either at delivery center or at client's preferred location Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision Accurately complete required paperwork and collect necessary documents to finalize delivery Log in relevant delivery and customer information into Salesforce Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts Delivery Preparation Manage pool of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness Utilize Salesforce to meticulously document essential details such as inbound and outbound activity and delivery specifications.

Requirements

Collaborate with Delivery Operations Specialist, Service and Logistics to ensure readiness of vehicle and delivery area for ceremony Assist with daily operations as needed

Qualifications

: 1+ years of customer facing professional experience. Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve Comfortable navigating ambiguity Experience in a luxury retail or hospitality environment preferred. Comfort with using Salesforce or equivalent CRM system.