Lifecycle & CRM Manager

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.

Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role As Zipline continues to grow, so does the opportunity to build lasting customer habits through thoughtful, personalized marketing.

Lifecycle marketing has become one of our most effective levers for driving customer activation, increasing order frequency, and improving retention. We're looking for a Lifecycle CRM Manager to help scale these efforts by bringing campaigns to market, supporting market-level growth, and creating more personalized customer experiences. Working closely with the Lifecycle Lead, you'll translate lifecycle strategy into customer journeys, campaigns, and day-to-day execution across email, push, SMS, and in-app messaging.

You'll own campaign planning, execution, optimization, and performance, helping bring business priorities to market while continuously improving how customers experience Zipline. This role is ideal for someone who enjoys building and operating. You'll help expand our capabilities while ensuring the campaigns that grow the business are executed with speed, quality, and precision.

What You'Ll Do

• Plan and execute customer campaigns across email, push, SMS, and in-app messaging. • Build and optimize customer journeys that support activation, repeat purchases, reactivation, and long-term customer value. • Develop campaign briefs, audience strategies, journey logic, testing plans, and execution timelines.

• Manage the lifecycle marketing calendar, supporting market-level initiatives, partner campaigns, seasonal moments, and other business priorities. • Build, QA, and launch campaigns in Braze, ensuring audience segmentation, personalization, timing, and customer experience meet a high standard. • Partner with Analytics and Data Science to measure campaign performance, identify customer insights, and recommend opportunities to improve future campaigns.

• Expand testing, automation, personalization, and operational efficiency across the lifecycle program. What You'll Bring • 7+ years of experience in lifecycle marketing, CRM, retention marketing, growth marketing, or a related field. • Hands-on experience planning and launching campaigns across email, push, SMS, and in-app messaging.

• Experience with Braze or a comparable customer engagement platform. • Strong understanding of customer segmentation, personalization, experimentation, campaign measurement, and lifecycle marketing best practices.