About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Position Summary We are seeking a highly motivated Senior Salesforce Administrator to support and enhance the Salesforce platform for our IDR Team.

Requirements

, improve processes through automation, troubleshoot platform issues, and help deliver scalable Salesforce solutions in a fast-paced environment. The ideal candidate is a strong communicator with hands-on Salesforce administration experience, expertise with Flow automation, and the ability to collaborate effectively with both technical and non-technical users.

Gathering & Business Support Work closely with the IDR Team to understand business needs and gather detailed

. Translate business

into scalable Salesforce solutions and process improvements. Document workflows, business processes, and system enhancements. Provide recommendations on Salesforce best practices and platform capabilities.

Automation & Process Improvement Design, build, maintain, and troubleshoot Salesforce Flows and declarative automations. Identify opportunities to streamline manual processes and improve operational efficiency. Support ongoing optimization of team workflows and business operations.

Troubleshooting & User Support Troubleshoot system issues, user-reported problems, and automation failures. Provide timely support and resolution for Salesforce-related requests. Assist users with reporting, dashboards, and general platform usage.

Deliver user training and help drive Salesforce adoption within the team. Reporting & Data Management Create and maintain reports and dashboards for leadership and business users. Assist with ensuring data accuracy, consistency, and overall system hygiene.

Support data imports, updates, and cleanup initiatives.

* Strong troubleshooting and problem-solving skills. * Excellent verbal and written communication skills. * Ability to work effectively with cross-functional teams and business users.

* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Salesforce Administration Serve as a Salesforce Administrator within a rapidly growing Salesforce team. Manage users, profiles, permission sets, page layouts, validation rules, record types, and security settings. Configure and maintain Salesforce Lightning applications and features.

Support system performance, data integrity, and platform usability.

Required Qualifications

* 5+ years of Salesforce Administration experience. * Salesforce Administrator Certification preferred.

Benefits

Alteva RCM offers our employees a comprehensive

package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

Salesforce Administrator (In-Person Position)