Marketing Operations Controller

Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! Funny name, serious business We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet.

To date, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good. We operate scaling businesses in the UK, US, Australia and Canada.

Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

About The Role

As our Creative Operations Manager, you are the strategic partner who shapes how our teams work together. You’ll be responsible for creating the collaborative frameworks that provide vital transparency across our creative world and partner teams through expert resource and budget planning. Your mission is to ensure our resources are perfectly tuned to deliver world-class work without the friction.

You’ll proactively own and evolve the operational workflows that keep our Marketing Operations and Creative teams humming. At the start of your journey, you would be: Immersing yourself in the flow: You’ll spend some time diving deep into how the Marketing Operations and Creative teams work together, specifically the creative intake process, the project and resourcing dashboards, and the budget. Uncovering tension points and critical needs: As you begin owning these critical workflows, you’ll start uncovering and documenting the cracks, the friction points, and the process breakdowns.

Requirements

which you can then translate into system recommendations - think tools and processes As you move into the future state, you’ll lead the charge in building and evolving: A Robust Resource Model: You would have designed a resource model that integrates the intake process with resource allocation and budget tracking and enables rolling 6 months visibility based on accurate project benchmarking so we can stay one step ahead! A Centralized Dashboard: You’ll have built a dashboard that tracks creative capacity and project spend, providing senior leaders with the real-time visibility they’ve been craving. Seamless and Accurate Intake Benchmarking: You’ll have owned and refined the project intake process so that our project benchmarks are relevant and as accurate as can be Financial Synergy: You’ll have established a sustainable budget review cycle with Finance, ensuring every roadmap shift is captured in our forecasts.

High-Impact Prioritization: You’ll have implemented a ranking system for staffing needs based on strategic importance, ensuring our most impactful work never misses a beat. Let’s talk about you You’re a master of flow and a proven change agent You have a knack for analyzing complex data from Finance, Marketing, and Creative teams to create bulletproof forecasts. More importantly, you’re someone who has successfully led the redesign of resource and budget planning frameworks, ensuring the new way of working is both more efficient and easy for the team to adopt.

You don't just spot gaps; you proactively build the comprehensive solutions to fix them. You’re comfortable managing resource planning for teams of 20+ and thrive on the challenge of transforming messy processes into streamlined, sustainable ways of working. You’re a relationship builder and a process champion You know how to hold teams accountable while maintaining strong partnerships across the business.