Want to be a bswifter?

Benefits

administration since 1996, making it simpler, smarter, and more human.

From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.

If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

administration company that specializes in providing tailored solutions for our clients.

and deliver exceptional service to our clients. We are seeking a highly technical and strategic leader to join our team as the Senior Director, Service Center Technology.

administration, HR technology, or healthcare experience. Salesforce experience. Experience with Twilio, Power BI, Cresta, NICE Copilot, or similar platforms.

Experience supporting large-scale contact center environments.

WHAT YOU'LL DO

Own the platforms and outcomes that power the bswift Service Center experience. This role leads the growth of our intelligent virtual agent (IVA) capabilities, drives hands-on development and administration of our contact center platform, and provides oversight of the broader portfolio of Service Center technologies. This is a hands-on leadership role combining platform ownership, solution architecture, development, and people leadership.

Requirements

into scalable technical solutions and architect for unique client needs Serve as a technical consultant across sales, implementation, and operations, and own vendor and managed service performance WHAT YOU NEED TO SUCCEED Bachelor's degree or equivalent experience 5+ years supporting or managing contact center technology platforms Hands-on NICE inContact ( CXone ) development and administration Hands-on experience with Cognigy or a comparable IVA / conversational AI platform Proven people leadership of technical teams Ability to translate business

into scalable technical solutions Ability to operate both strategically and hands-on Strong analytical, troubleshooting, communication, and stakeholder management skills

NICE TO HAVE (Preferred Education And Experience)