Joining Collibra's Services Operations team Collibra's Professional Services and Customer Engineering teams help our customers realize the full value of data intelligence — and the operational backbone behind those teams is what makes consistent, scalable delivery possible. We're hiring a Sales Operations Manager to design and own the Salesforce processes, reporting infrastructure, and capacity planning that allow Services to scale globally. You'll report directly to Taylor Barr and partner closely with senior leaders across Services and Customer Engineering.

This role lives one of our core values — our customers are our true north . The systems and processes you build translate directly into faster onboarding, more predictable project delivery, and clearer outcomes for the customers we serve. This is a remote role based in East coast.

, Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows . This position is not eligible for visa sponsorship You are Analytically minded — you understand how CRM architecture impacts downstream business intelligence and data visualization, and you translate operational data into clear insight A confident communicator with executive presence — you influence at the leadership level and clearly articulate project status, risks, and milestones to stakeholders Self-directed — you manage complex projects independently while navigating a cross-functional, multi-stakeholder environment Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred) Familiar with the data intelligence or data governance industry; a Salesforce certification (Administrator, Advanced Administrator, or Platform App Builder) is considered a plus Measures of success Within your first month, you will complete a comprehensive assessment of the Services Salesforce ecosystem — including project tracking, utilization reporting, and forecasting accuracy — and identify the highest-impact opportunities to improve billable utilization visibility, data integrity, and capacity planning. Within your third month, you will implement standardized Salesforce processes that improve visibility into billable vs.

non-billable utilization, resource allocation, and project health, enabling leaders to make more informed decisions on staffing and delivery.