The Service Desk Engineer III staff provide our clients with expert level support for complex problems. By providing fast, efficient, and effective resolution to our client’s complex issues and requests, we ensure clients stay productive and receive maximum value from their IT investments. This role also mentors lower-level technical staff to increase their ability to autonomously handle advanced support.

Provide great customer service and communicate clearly with non-technical and technical users and staff. Follow support process and guidelines as designed. Provide support for user problems relating to hardware, software applications, and network issues within a tier 3 perspective.

Log, diagnose, repair, and relay reported problems to the end user, client, or department. Diagnose and resolve advanced problems and issues. Review client environments and recommend solutions to Sales Engineering and Sales Staff – Client Evaluation & Onboarding Acquire new technical skills.

Required Minimum 5 years of experience supporting and implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment.

Benefits

package which includes: 12 days of accrued vacation in your first year 6 days Sick time 8 hours of volunteer time Medical, Dental, and Vision fully covered options for employee coverage Company paid Life, STD, and LTD Professional Development Plan 401k with company match Profit Sharing