Impruvon partners with Intellectual and Developmental Disability (IDD), Behavioral Health, and Long-Term Care provider organizations across the country.

Requirements

, strengthening documentation integrity, and demonstrating measurable outcomes for the individuals they serve. We work closely with provider leadership, clinical teams, and frontline staff to ensure operational readiness, regulatory compliance, and sustainable performance. Impruvon was founded in 2020 by CEO Justin Amoyal following a personal tragedy: his brother passed away due to a preventable overdose in a supported living environment.

That experience shapes everything we build: safety, clarity, and accountability in high-stakes care settings. About the IMPACT Community The IMPACT (Improving Medication Practices & Advancing Care Together) Community is Impruvon's end user community, a space built for the administrators, direct support professionals, program managers, and clinical leaders who use our platform every day to serve individuals with IDD, Behavioral Health needs, and other long-term care populations. It's designed to facilitate shared learning, elevate customer voices, drive feature adoption, and build a network of practitioners who support one another across organizations.

It is not a sales channel, it is a peer community grounded in mission. Community programming includes best practices webinars, customer spotlights, panel discussions, and role-based education sessions, covering topics from eMAR transitions and MedBox best practices to workforce challenges, financial sustainability, and regulatory compliance. At the center of IMPACT is an Advisory Council, a structured group of customer leaders who provide product feedback, help shape community direction, and serve as the voice of the customer within Impruvon.

Position Overview Impruvon is seeking a Community Manager to own two connected mandates: the day-to-day ideation, planning, and execution of the IMPACT Community, and the logistics and planning of prospect-facing events, including industry conferences, trade shows, and webinars. This is a highly cross-functional role that combines event programming, content creation, stakeholder coordination, and relationship building across both customer and prospect audiences. As primary steward of the IMPACT brand and community experience, the Community Manager ensures every touchpoint, from webinar invite to Advisory Council session, reflects Impruvon's values of trust, mission, and genuine partnership with customers.

This role collaborates closely with Customer Success, Product, Sales, and Marketing to ensure community programming is aligned with customer needs, product direction, industry trends, and company growth objectives. Event Programming & Execution Ideate, plan, and successfully execute end user community events including best practices webinars, customer spotlight presentations, panel discussions, and role-based education sessions. Ideate, plan, and successfully execute prospect facing events including thought leadership webinars, panel discussions, trade show / conference events.

Own the unified event calendar across community, trade show, and webinar programming, setting cadence, identifying topics, securing speakers, and managing logistics end to end. Source and prepare customer speakers and panelists, partnering with CSMs to identify strong candidates and coach them through content preparation. Manage all event promotion, registration, and attendance — partnering with Marketing on outreach strategy and creative assets.

Facilitate live events confidently and professionally, serving as host and moderator for virtual and in-person sessions. Manage event lead attribution and follow-up, and track budget spend versus ROI with the VP of Marketing.