NIHL Auditor – Military Deafness

The purpose of this role is to support the delivery of technical excellence in Legacy by undertaking technical audits and providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Legacy Lawyers. The auditor will do that by undertaking audits within the unit in order to: Assess file handling performance against, and in line with, internal technical standards. Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.

Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others) Identify and assess areas of financial leakage or other risks for the business Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required Contribute to the continual development and improvement of Legacy’s technical performance levels by Identifying common trends within audit findings Recommending and where appropriate contributing to training and upskilling of individuals Providing constructive feedback and mentoring to individuals or teams Identifying quality issues and providing technical input into the incident reporting process Generic Familiarity with client guidelines and required service level agreements To ensure compliance with client SLA’s Attention to detail Identification of incorrect actions taken on files Trend analysis Writing reports Technical Reviewing documents and assessment of evidence in Military Deafness NIHL Claims Identification and assessment of strategy in Military Deafness Claims Identification and assessment of required investigative actions Reserving of NIHL Claims – to include Ogden Has an understanding of NIHL Claims (experience of military deafness claims is not essential) Has experience of running a NIHL caseload Clear and effective communicator Ability to write reports Ability to work under pressure and to target Ability to self-organise and self-prioritise Ability to maintain concentration and pay attention to detail Ability to remain calm under pressure Ability to remain fair and objective at all times Good level of IT skills In order to support the delivery of technical excellence in Legacy, the ability to provide constructive feedback and engage in effective communication with sensitivity is absolutely key. Excellent soft skills are required to ensure the teams see the process as a development opportunity. Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK.

Requirements

of this position, candidates must hold British Citizenship to be eligible to apply.