Workers' Comp Claim Assistant - Reno Nevada

Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies North America is seeking a Worker's Comp Claims Assistant to support our claims operations team in our Reno, Nevada office. This position plays a critical role in maintaining efficient claim administration by providing clerical, administrative, and customer service support to adjusters, supervisors, and claims leadership. The ideal candidate is highly organized, detail-oriented, and able to effectively manage multiple priorities in a fast-paced claims environment.

Claims Administration Support Receive and process claim notices received via phone, email, fax, and other communication channels. Establish new claim files and enter claim information into internal claims management systems. Route claim assignments to appropriate adjusters and teams.

Maintain accurate claim documentation, records, and electronic files. Assist adjusters with claim-related administrative tasks and follow-up activities. Process incoming and outgoing correspondence related to claim files.

Mail & Document Management Process incoming and outgoing mail, faxes, and electronic communications. Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials. Maintain claim registers, logs, and internal tracking systems.

Prepare and distribute claim-related correspondence and reports. Clerical & Administrative Support Perform data entry with a high degree of accuracy and attention to detail. Support claim teams with document preparation, scanning, filing, copying, and records management.

Assist with check requests, payment processing, recoveries, and reimbursement documentation. Prepare reports and provide administrative support to claims leadership as needed. Coordinate office workflow activities and support special projects.

Customer Service Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners. Provide professional and courteous customer service while maintaining confidentiality. Escalate issues and urgent matters to the appropriate claims professionals.

Support internal and external stakeholders through effective communication and timely follow-up. Required High school diploma or equivalent. 1+ years of administrative, clerical, customer service, or insurance-related experience.

Strong data entry and organizational skills. Excellent verbal and written communication skills. Proficiency with Microsoft Office Suite, including: Outlook Word Excel Teams Ability to manage multiple priorities in a deadline-driven environment.

Strong attention to detail and commitment to accuracy. Professional and customer-focused approach to work. Preferred Prior experience in insurance, claims administration, or a related professional services environment.

Familiarity with claims management systems and document management platforms. Experience handling confidential information and sensitive documentation. Experience supporting adjusters or claims professionals.

Skills & Competencies Strong organizational and time-management skills. Ability to effectively prioritize work and meet deadlines. Excellent customer service and interpersonal skills.

Strong problem-solving and critical-thinking abilities. Ability to work independently and collaboratively within a team environment. High degree of professionalism, reliability, and accountability.

Adaptability and willingness to learn new systems and processes.

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees.

package includes: