People Advisory Assistant - People Team

We’re looking for a proactive, detail-oriented People Advisory Assistant to join our dynamic People team. In this fast-paced and varied role, you’ll play a key part in delivering an exceptional colleague experience by providing support across a wide range of people-related activities. Who you’ll work with Reporting to the People Advisory Manager , you’ll be an integral member of the People team, collaborating closely with People Advisors, People Business Partners and internal stakeholders.

Together, you’ll help deliver a high-performing advisory service that meets colleague needs, supports client success, and aligns with CSG’s business strategy. This role is linked to our Birmingham office , with the opportunity for hybrid working.. Occasional travel may be required.

As a People Advisory Assistant, you’ll provide professional support on generalist people matters and queries, alongside essential administrative tasks.

Responsibilities

will include: Acting as the first point of contact for general queries, managing the People Advisory mailbox, providing timely and accurate advice on people policies and processes and escalating as appropriate to the relevant team in a timely manner. Supporting all aspects of the colleague lifecycle, including, but not limited to, processing changes and maintaining accurate colleague records in compliance with data protection standards. Ensuring people systems are updated accurately and on time for monthly payroll.

Managing administrative processes including, but not limited to, probation, parental leave, leavers, and generating supporting correspondence as appropriate. Maintaining absence records, producing reports, and escalating issues where appropriate. Handling confidential information in line with data security protocols and agreed SLAs.

Communicating effectively with the business to deliver a professional, high-quality service. Identifying and contributing to process improvements to enhance efficiency and service delivery. Building strong relationships with other People teams such as Talent Attraction, Talent Development, and People Business Partners and supporting ad hoc projects where required.

Assisting with reporting and analysis to inform decision-making within the People team. Other administrative support as required by the business. Previous administration experience within a HR/People team, ideally in a law or professional services environment.

Familiarity with HR systems is preferred. CIPD qualified or working towards qualification is advantageous. Client-focused with exceptional attention to detail and commitment to quality.

Strong written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels. Highly organised, able to prioritise and manage multiple tasks under pressure. A proactive team player who can also work autonomously and take initiative.

Solutions-oriented, with a passion for innovation and continuous improvement. Excellent IT skills, particularly in Microsoft Outlook, Excel, and Word. Demonstrates alignment with our Cultural Principles: Clear, Creative, Determined, and Supportive.

Ready to make an impact? Apply today and help us create an exceptional colleague experience in CSG.

Benefits

) Opportunities for growth and progression including professional funding In person and remote social events Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).

About This Role

and being part of our culture, but your past experience