"}" data-trix-content-type="undefined" data-trix-id="427762" class="attachment attachment--content"> Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Sales Floor Lead, Operations , you’ll help model meaningful customer experiences while supporting team success and driving showroom performance. Why We Need You: For our new Toronto Store, you will play a pivotal role in shaping the success of our brand-new location.

You are: An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently. A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence. A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.

About the new store: This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community. , Toronto Store size: 9600 square feet Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 8x Home Experts (associates) Hours of operation: The store is open 7 days per week, 10 am - 8 pm. Interview and Onboarding Schedule: Video Interview (July 27th - 31st) A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview (August 4th & 5th) In-person interview with the Store Manager. In-store Training & Onboarding (August 24th - September 12th) In-store training, Monday - Friday. Operations Leadership & Store Readiness: Operational Excellence: Champion operational standards, SOPs, and safety culture across the showroom and back-of-house environment.

Manage Inventory Accuracy: Support shipment receiving, replenishment, inventory audits, and control practices. Ensure Showroom Readiness: Maintain a safe, organized showroom ready for promotions, events, inventory activities, and daily customer traffic. Resolve Discrepancies: Monitor inventory discrepancies, damages, and product recovery processes, partnering with leadership to resolve issues quickly.

Coach on Operations: Guide and coach associates on operational standards, safety practices, and accountability. Sales Leadership & Customer Experience: Model Hospitality-First Service: Create welcoming, engaging, and personalized experiences to build customer trust and loyalty. Drive Showroom Goals: Guide customers through their buying journey, recommend solutions, and consistently meet individual sales goals while supporting overall showroom performance.

Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task. On-the-Floor Coaching: Support the onboarding of Home Experts, coaching them on operational standards, safety practices, and sales skills. Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.

Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily operational strategies.

Qualifications

: 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment. , Lead, Senior Associate, or Keyholder) is highly preferred.

Retail Sales Floor Lead, Operations