Retail Sales Floor Lead, Clienteling

"}" data-trix-content-type="undefined" data-trix-id="422858" class="attachment attachment--content">  Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Sales Floor Lead, Clienteling , you’ll help model meaningful customer experiences while supporting team success and driving showroom performance. Why We Need You: For our new Toronto Store, you will play a pivotal role in shaping the success of our brand-new location.

You are: A Floor Energizer & Role Model: Ready to set the pace on the sales floor by modeling our hospitality-driven culture, daily clienteling habits, and stepping up as a trusted Manager on Duty to keep daily operations running smoothly. A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing your product expertise, and guiding the floor during your MOD shifts to help Home Experts build confidence and hit their goals. A Champion for Customer Connection: Focused on making an incredible first impression on every guest, handling floor escalations with empathy and care, and keeping customers excited to return.

About the new store: This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community. , Downtown Toronto. Store size: 9600 square feet Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 8x Home Experts (associates) Hours of operation: The store is open 7 days per week, 10 am - 8 pm.

Interview and Onboarding Schedule: Video Interview ( July 27th- 31st) A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article. Final Interview (August 4th & 5th) In-person interview with the Store Manager. In-store Training & Onboarding (August 24th - September 12th) In-store training, Monday - Friday.

Customer Experience & Sales Execution: Lead by Example: Model hospitality-first service on the sales floor, helping customers find the right solutions through deep product expertise. Support Clienteling: Actively participate in appointment-setting, customer follow-ups, and outreach to build loyalty and repeat business. Resolve Floor Escalations: Act as the first point of contact for customer concerns, resolving issues with empathy and professionalism.

Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation. Daily Coordination & Peer Support: Run Daily Huddles: Lead brief team huddles focused on the day's sales goals, appointment schedules, and daily priorities. Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.

On-the-Floor Coaching: Support the onboarding of Home Experts by providing real-time tips, sharing best practices, and modeling service standards. Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly. Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.

Qualifications

: 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment. , Lead, Senior Associate, or Keyholder) is highly preferred. Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.

Comfort using point-of-sale systems, basic CRM/clienteling tools, and retail technology.