We reserve the right to close this advertisement at any time if we receive suitable applications for the role. An exciting opportunity for you to develop your career with the third fastest growing training provider in the United Kingdom. Acorn Training is a highly successful, skills, justice, employment and health provider with strong corporate values and inclusive ethos – winner of The World Skills UK Social Inclusion and Diversity Network of the Year award.

You will join us at our most exciting time, with strong plans to double the size of the business each year over the next 5 years, spearheading opportunities to get The United Kingdom back to work and improving the skills of the workforce; enabling strong and sustainable future careers for all.

Qualifications

Coach customers and promote positive behaviours associated with employment Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual

and specific training Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential) GCSE (or equivalent) in English Language and Mathematics (essential) Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential) Level 3 Information, Advice and Guidance qualification (desirable) IEP Accredited Sector Induction (Level 2) (desirable) IEP Accredited Certificate in Employability Practice (Level 3) (desirable) First Aid at Work Certificate (desirable) IOSH Health and Safety Qualification (desirable) Experience Skills for Life awareness (desirable) Knowledge of the local labour market (desirable) Knowledge Barriers to learning and employment (essential) How to support customer and promote independence (essential) Support strategies for various customer specific needs (essential) Delivery of Learning and Skills Council and/or DWP contracts (essential) Skills Full Driving licence with access to a car with Business Insurance (essential) The ability to work under pressure in a highly performance driven organisation (essential) The ability to work effectively as part of a team (essential) The ability to work accurately and actively programme solving (essential) The ability to refle

Requirements

Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills Ensure that policies with regards to Child and Adult at Risk are adhered to Ensure that policies with regards to Data Security are adhered to Maintain a positive and professional company image at all times Support the company Quality Policy and Information Security priorities Support the company’s equality of opportunity statement at all times Work safely, supporting the company Health and Safety Policy Perform any additional requests in line with the

Key Responsibilities

of this role Key Performance Indicators Referrals to schemes within Acorn Training Monitoring outcomes for each candidate Face to Face meetings which each candidate in line with company expectations and standards Customer service satisfaction

Restart Employment Coach