Call Center Representative

When joining Elevations, you can expect to work for a company with: A leadership team that strives to make this the best place you’ve ever worked!

Perks

you can expect: A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account Up to a 4% match on 401(k) contributions Up to twelve weeks of fully paid parental leave An extensive Employee Assistance Program that provides personalized care options for your whole household Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year Location: Elevations Credit Union- Broomfield Basecamp Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period. Summary/Objective: Our members rely upon the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products, online assistance and account troubleshooting. An MSG continually demonstrates a superior approach to service as they engage internal and external members over the phone by providing the highest level of member service.

In so doing they will create raving fans and amazing experiences—every member, every time. Essential Functions: Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence. Demonstrates the PEAK'T service model while engaging with internal and external members, utilizing open ended questions to understand and identify appropriate solutions to their immediate or underlying needs.

In so doing, seeking to achieve first call resolution while protecting the integrity of our member’s accounts. Demonstrates operational excellence through compliance of established policies, procedures, and processes. Has knowledge of products including but not limited to deposit accounts such as checking, savings, and CDs, etc.

as well as loans- auto, personal, home, etc. Assists members with not only their existing products but identifying opportunities to educate them on online self-service capabilities and/or new products. Performs a variety of support and off phone tasks including but not limited to member survey follow up, service events, and online compliance courses.

Reports To: Contact Center Manager Manages: This role does not have supervisory responsibility. Required Skills, Education and Experience: High School diploma or equivalent GED. Minimum of one year in fast-paced customer service, sales, or banking experience Excellent written and verbal communication, to include written and verbal instructions Understanding of Apple, Android, PC and Mac systems Demonstrated adherence to Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.